FAQ
Ordering
How do I know my order went through?
You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first, then email us at colormasbusiness@outlook.com and we'll confirm it manually.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number and we'll sort it. Once it's with the courier we can't recall it, but you're still covered by the 30-day guarantee.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.
The blanket
What's actually in the box?
The Colormas coloring blanket, a full set of fabric markers, and a gift-ready box. Nothing else to buy and nothing to hunt down separately.
Do the markers really come included?
Yes. They ship in the same box as the blanket. You do not need to order them separately.
How big is it?
It's a throw-size fleece blanket — wide enough for two or three people to colour different corners at the same time without taking turns.
Can I wash it after it's coloured?
Machine wash cold on a gentle cycle and hang it to dry. No bleach and no tumble dryer.
Is it suitable for young children?
It's designed for ages three and up. As with any pens, supervise younger children while they're colouring.
Shipping
Where do you ship?
We currently ship within the United States. If you're ordering from elsewhere, email us before you order and we'll tell you whether we can reach you.
How long will it take?
Orders are packed in 2–4 business days, then delivery takes 7–15 business days. That's roughly 2–4 weeks door to door.
Will it arrive before Christmas?
Order by 25 November for standard delivery to arrive before Christmas. After that, add Priority Christmas Processing at checkout so your box is packed ahead of standard orders — though we can't speed up the courier itself.
How do I track my order?
You'll get a tracking link by email the moment your box leaves the warehouse. Tracking can take 24–48 hours to start updating.
Returns & refunds
What's your return policy?
Thirty days from delivery. Colour it, wash it, live with it — if it isn't right, email us and we'll refund you.
What if it arrives damaged?
Send us a photo at colormasbusiness@outlook.com and we'll replace it. You won't need to send the damaged one back.
How long do refunds take?
Once approved, refunds go back to your original payment method within 5–10 business days, depending on your bank.
Still stuck?
Email colormasbusiness@outlook.com. A real person answers, usually within 24 hours on weekdays.