Returns
The short version
You have 30 days from delivery. Colour it, wash it, live with it. If it isn't right, email us and we'll refund you.
How to start a return
- Email colormasbusiness@outlook.com with your order number and a sentence about what went wrong.
- We'll reply within 24 hours on weekdays with what to do next.
- Once it's approved, your refund goes back to the original payment method within 5–10 business days, depending on your bank.
Does it have to be unused?
No. This is a product you're meant to draw on — asking for it back in perfect condition would be absurd. If you coloured it and it wasn't what you hoped, that still counts.
If it arrives damaged
Send a photo to colormasbusiness@outlook.com and we'll send a replacement. You won't need to ship the damaged one back.
Wrong item or something missing
Tell us what's missing and we'll get it out to you. If the markers didn't make it into your box, that's on us and we'll fix it without you returning anything.
Cancelling before it ships
Email us as soon as you can. If it hasn't left the warehouse we'll cancel and refund in full.
Still unsure? Just email us. We'd rather sort it out than have you sitting on something you don't want.