Shipping policy

Where we ship

Colormas ships worldwide. All prices are shown in USD.

Processing time

Every order is checked and packed by hand. Processing takes 2–4 business days from the moment your order is placed.

Delivery time

Standard delivery takes 7–15 business days after dispatch. Total time from order to doorstep is typically 9–19 business days.

During the Christmas period (late November through December) carriers are busier than usual and delivery can take a few days longer. Order early if the blanket is a gift.

Shipping cost

Shipping is a flat rate shown at checkout before you pay. Priority Processing, if you add it at checkout, moves your order to the front of the packing queue and cuts handling to 1 business day.

Tracking

You’ll get a confirmation email as soon as you order and a second email with a tracking number as soon as your parcel is scanned by the carrier. Tracking can take 2–5 days to start updating — that is normal and does not mean the parcel is lost.

Split shipments

If you order more than one item, parts of your order may arrive separately at no extra cost to you.

Customs and import duties

Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These are not included in the price you pay us and are the responsibility of the recipient.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If the address is wrong, email us within 24 hours of ordering and we’ll correct it before dispatch. Parcels returned to sender because of an incorrect address can be reshipped at your cost.

Lost, delayed or damaged parcels

If your order has not arrived 20 business days after dispatch, email us and we will replace it or refund you. If it arrives damaged, send us a photo within 7 days of delivery and we’ll sort it out.

Questions

Email colormasbusiness@outlook.com. We answer within 24 hours, Monday to Friday.